Shop terms

1. General terms

1. The Involta online shop, available at involta.pl and involta.eu, is run by GRAS Sp. z o.o., ul. Wojciechowska 5A/15, 20-704 Lublin, Poland, tax ID (NIP) 7123445097, KRS 0001003051, REGON 523690480 (the Seller).
2. Contact: e-mail support@involta.eu, phone +48 784 471 488 (on working days, during the hours shown on the Contact page).
3. These terms set out how orders, payment, delivery, withdrawal and complaints work. Customers accept them before placing an order.
4. A web browser with the cookies needed for the cart and the order is all you need to use the shop.

2. Orders

1. You order in the cart and on the checkout page: enter your contact details and address, choose delivery and payment, accept these terms and click “Place order and pay”.
2. You can order without creating an account.
3. The sales contract is concluded when the order is placed. With an online payment we process the order once the payment is confirmed.
4. We deliver within Poland only.

3. Prices and payment

1. Prices are gross prices in Polish zloty (PLN) and include VAT. The delivery cost is shown before you place the order.
2. Payment methods: online payment through Paynow (BLIK, fast bank transfer, payment card), operated by mBank S.A., and cash on delivery where the chosen delivery option allows it.
3. We issue a VAT invoice when you ask for one in the order.

4. Delivery

1. We deliver to InPost parcel lockers and by courier to an address in Poland.
2. Orders paid on a working day before the time shown in the shop ship the same day; others ship the next working day. The expected delivery date is shown with each delivery option.
3. Delivery prices and the free-delivery threshold are shown in the shop when choosing delivery. Free delivery does not apply to cash on delivery.

5. Right of withdrawal

1. A consumer (and a sole trader with consumer rights) may withdraw from the contract within 14 days of receiving the product, without giving a reason.
2. Send the withdrawal statement to support@involta.eu or by post to the Seller's address. A “Withdraw from the contract here” button in the shop is coming soon.
3. Send the product back to ul. Ciepła 26/1, 20-403 Lublin, Polska within 14 days of the statement. The customer pays the direct cost of returning it.
4. We refund the payment (including the cheapest delivery offered) within 14 days of receiving the statement, using the same payment method. We may hold the refund until we receive the product or proof that it was sent back.
5. The customer is liable for any loss of value caused by handling the product beyond what is needed to check its nature, features and functioning.

6. Complaints

1. The Seller is liable to consumers for the product's conformity with the contract under Polish consumer law.
2. Send a complaint to support@involta.eu with the order number, a description of the problem and the solution you expect.
3. We answer complaints within 14 days of receiving them.
4. Involta products carry a 24-month manufacturer's warranty. The warranty does not limit consumer rights under the law.

7. Waste electrical equipment

1. Do not throw used electrical and electronic equipment away with household waste. Take it to a collection point for electrical waste.
2. The Seller is registered in the Polish BDO register under number 000581946.

8. Personal data

The privacy policy describes how we process personal data.

9. Final terms

1. Polish law applies to contracts concluded through the shop.
2. Consumers may use out-of-court complaint procedures, for example with the help of a municipal or district consumer ombudsman or the regional Trade Inspection.
3. We announce changes to these terms in the shop. Orders placed before a change are governed by the terms in force on the day of the order.